Shipping policy

Free tracked shipping

Every order ships free, with tracking, to the United States (all 50 states and Washington, DC), Canada, the United Kingdom and Australia.

Import taxes outside the US

Prices are in US dollars. For orders to Canada, the United Kingdom or Australia, customs or the delivery company may charge import tax (such as GST, HST or VAT) or a handling fee when the parcel arrives. These charges are set by your country, not by us, and are paid by the person receiving the parcel.

When it arrives

We prepare your order within 3 to 5 business days. It then ships from our partner warehouse overseas, and most orders arrive 10 to 17 business days after you order. As soon as it ships, we email you the tracking number.

If your order is late

If your order hasn't arrived within the time above, email us and we'll look into it straight away. If we can't ship your order in the time we promised, we'll email you before then, and you can cancel for a full refund.

Lost or damaged parcels

If tracking shows no movement for 30 days, or your parcel is lost or arrives damaged, we'll send a replacement or refund you.

Check your address

Please check your shipping address at checkout. If a parcel comes back because the address was wrong or incomplete, we can send it again once you confirm the right address. A re-delivery fee may apply.

Questions

Email support@napewell.com. A real person replies within 1 business day.