Refund policy

30-day money-back guarantee

If your Napewell pillow isn't right for you, tell us within 30 days of the day it was delivered and we'll refund the full price you paid for it. No restocking fee.

How to return it

1. Email us at support@napewell.com with your order number and "Return" in the subject line.
2. We reply within 1 business day with the address to send it to.
3. Pack the pillow with all its parts (neck roll, head cushion, USB cable and manual), ideally in its original box, and send it back with tracking.
4. When it reaches us, we refund the full price you paid for that pillow to your original payment method within 5 business days. Your bank may take a few more days to show it.

Bought 2 or 3 pillows? You can return any of them. We refund the price you paid for each pillow you send back.

We can't refund a pillow that comes back with parts missing or damaged by misuse.

Damaged, faulty or wrong item

If your pillow arrives damaged, doesn't work, or isn't what you ordered, email us within 5 days of delivery with your order number and a photo or short video. We'll send a replacement or refund you, and you won't need to send it back.

Gifts

If you received Napewell as a gift, the 30-day guarantee still applies. We refund the person who bought it.

Cancelling an order

Email us before your order ships and we'll cancel it for a full refund. Once it has shipped, use the return steps above.

Questions

Email support@napewell.com. A real person replies within 1 business day.